Last Updated: September 2026
Customers may request a return within 7 days of receiving their order if:
Returned items may be inspected before a return or refund is approved. The item should be returned in the same condition in which it was received, together with any original packaging and accessories where applicable.
If a return is approved because the wrong item was supplied, the product was received damaged, or a verified product defect is attributable to HM Shop Online, HM Shop Online will bear the reasonable return delivery charges.
If the product has been damaged due to customer misuse, negligence, improper handling after delivery, or another circumstance attributable to the customer, the customer will be responsible for any applicable return delivery charges. Return requests are subject to review and approval before responsibility for return delivery charges is determined.
For approved Cash on Delivery orders, the refund method will be arranged with the customer after the returned item has been reviewed and approved. Refund processing time may vary depending on the agreed refund method.
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and clear photos or other supporting information. Our team will review the request and provide return instructions where the return is approved.
Email: info@hmshoponline.com
